TERMS & CONDITIONS

TIRE PRO-TECTION PLAN LIMITED WARRANTY INFORMATION

 

Your Tire ProTection Plan Limited Warranty covers your tires for road hazard damage that occurs when a tire fails due to a puncture, bruise or impact break incurred during the course of normal driving conditions. The maximum term of this road hazard warranty is 36 months from the original date of purchase. After 36 months this road hazard warranty is null and void. This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the authorized Tire Pros dealer who is so named on the original invoice and who installed the tires on your vehicle. This warranty may be honored by other authorized Tire Pros dealers, or other authorized nonparticipating facilities anywhere in the United States for out of area claims.

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WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE

1. If you are within 10 miles of the location in which you originally purchased the tires and the tire warranty plan, you must return your vehicle and the damaged tire(s) to that location. If you are further than 10 miles from the original place of purchase, you may return to the original dealer or call the warranty administrator at 800-351-8432, from 8:00 AM to 8:00 PM EST Monday – Friday, 9:00 AM to 6:00 PM EST Saturday for assistance in finding a location capable of servicing your vehicle in the area.  If you call outside these hours you can leave a message with the warranty administrator to contact you or you can choose to be transferred to roadside assistance dispatch to arrange for RSA service.  The roadside assistance operator can dispatch a service truck to change your tire or tow you to a servicing dealer, but they cannot process a claim for you.  You may also find your own servicing location and have them call the warranty administrator during operating hours to process a claim. If you replace a covered tire outside of the store’s or warranty administrator’s hours you may still file a claim after the fact with the store or the administrator.

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2. You must present this Registration Certificate along with your original invoice identifying the purchase of the tires and the tire warranty plan.

 

3. You must present a record indicating the tire received proper care and maintenance, as prescribed by the tire and vehicle manufacturer. Your Authorized Tire Pros dealer will provide free tire rotations, air pressure checks and tire inspections for the life of the warranty. Tire rotations and maintenance checks will only be provided free of charge at authorized Tire Pros locations. A form is included on this plan that your servicing dealer may use to document that such care was provided.

 

4. The damaged tire must be made available for inspection by the Dealer and/or the program administrator.

 

5. All claims must be submitted within 60 days of the date the damage was incurred. In the event you are unable to provide the information listed above, this warranty shall be void.

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FLAT TIRE REPAIR:

If your tire is damaged due to a road hazard and can be safely repaired, the tire will be repaired per manufacturer’s guidelines at any participating facility. The repair will be provided to you free of charge, if performed by a participating Tire Pros Facility. If the repair is performed by a non-Tire Pros facility, the plan will cover the cost to have the tire repaired up to a maximum of $25.00. The road hazard coverage will remain in effect on the covered tire for the remainder of the warranty period. You do not need to purchase new road hazard coverage for a tire that has been repaired.

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TIRE REPLACEMENT:

Road Hazard: If a tire covered by this plan becomes unserviceable because of a road hazard during the warranty period, it will be replaced with a new tire according to the terms below. If available, an exact make/model replacement tire will be installed. If not available, a comparable quality tire will be installed. When the tire failure occurs in the first 36 months and if in the opinion of the servicing facility the tire cannot be safely repaired per manufacturer’s guidelines, the tire will be replaced with coverage up to 100% of the original selling price of the tire. You will be responsible for any mounting, balancing, taxes and any other miscellaneous fees. If you want road hazard coverage on the replacement tire, you must purchase a new plan for that tire. When the tread is worn down to 2/32” (to the treadwear indicators) the tire is considered worn out and is not eligible for road hazard adjustment.

 

Treadwear: If the tire tread wears out prior to the mileage listed in the document, (if applicable) the tire(s) may be replaced on a prorated basis per the tire manufacturers warranty. Treadwear warranty excludes tires prematurely worn due to misalignment, worn or defective suspension parts, over or under inflation, lack of rotation, accident, abuse or customer neglect.

 

Vehicles equipped with TPMS (Tire Pressure Monitoring System) may incur additional costs for tire rotations, flat repairs and tire replacements. 

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TIRE REPLACEMENT:

Road Hazard: If a tire covered by this plan becomes unserviceable because of a road hazard during the warranty period, it will be replaced with a new tire according to the terms below. If available, an exact make/model replacement tire will be installed. If not available, a comparable quality tire will be installed. When the tire failure occurs in the first 36 months and if in the opinion of the servicing facility the tire cannot be safely repaired per manufacturer’s guidelines, the tire will be replaced with coverage up to 100% of the original selling price of the tire. You will be responsible for any mounting, balancing, taxes and any other miscellaneous fees. If you want road hazard coverage on the replacement tire, you must purchase a new plan for that tire. When the tread is worn down to 2/32” (to the treadwear indicators) the tire is considered worn out and is not eligible for road hazard adjustment. Treadwear: If the tire tread wears out prior to the mileage listed in the document, (if applicable) the tire(s) may be replaced on a prorated basis per the tire manufacturers warranty. Treadwear warranty excludes tires prematurely worn due to misalignment, worn or defective suspension parts, over or under inflation, lack of rotation, accident, abuse or customer neglect. Vehicles equipped with TPMS (Tire Pressure Monitoring System) may incur additional costs for tire rotations, flat repairs and tire replacements. 

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ROADSIDE ASSISTANCE:

For 12 months from the date of purchase of this plan you are eligible for roadside assistance. Call our 24hour toll-free hotline 800-351-8432 and we will dispatch a service representative. Roadside Assistance, including flat tire changing assistance, towing, jump starts, fluid delivery and lock out service are available up to a limit of three occurrences per year. This benefit applies to motorized passenger vehicles and specifically excludes trailers or those vehicles listed under exclusions and limitations. See your local Tire Pros dealer for details.

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EXCLUSIONS AND LIMITATIONS:

This warranty covers personal use vehicles up to and including 1 ton rated vehicles, i.e. Ford F350. The following vehicles are not eligible for coverage: Commercial, government or fleet vehicles, any emergency service vehicle, any vehicle used for hire, towing, construction or postal service, any vehicle used for farm, ranch, agricultural or off-road service. Coverage excludes damage from off-road use (off-road use is defined as driving on anything other than a paved or gravel road maintained by state or local authority). Coverage excludes damage from collision or accident, fire, vandalism, theft, snow chains, manufacturer’s defects, abuse or customer neglect (i.e., improper application, improper inflation, brake lock up, wheel spinning, torque snags, etc.). Also excluded are damages resulting from mechanical failures (i.e., failed shocks, struts, alignment, etc.), interference with vehicle components (i.e., fenders, exhaust, springs, etc.) or improper installation (tire bead torn or broken). Also excluded are any tires that have been retreaded, recapped, regrooved, remolded, siped, tubed or repaired in a manner other than per manufacturer’s guidelines. This plan covers only the tires registered to the customer and listed by DOT number on the original invoice or warranty certificate. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE EXCLUDED (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of consequential and incidental damages; therefore, such limitations or exclusions may not apply to you. No expressed guarantees are given other than that stated herein. This service plan gives you specific legal rights; you may have other rights which vary from state to state. You may return the invoice to the selling dealer within 10 days of purchase for a full refund.

 

All-Wheel Drive vehicles may require replacement of all tires if there is a difference in tire tread depth. This warranty only covers replacement of the damaged tires due to road hazard; the customer is responsible for replacing any other tires.

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$250 PROMISE:

The $250 Promise applies to any valid Tire Pros warranty claims in which the covered vehicle becomes disabled or is rendered undrivable as a result of a condition covered under the warranty. In the event that a covered vehicle becomes disabled and Tire Pros cannot refer the warranty holder to a location less than 25 miles from the location of the disabled vehicle, the warranty holder will be awarded a payment by check (please allow 4-6 weeks for delivery) of $250, provided all claims guidelines, as detailed below, are followed.

 

• In order for a $250 Promise claim to be honored, the claim must be made and approved at the time as a valid Tire Pros warranty claim.

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• Original warranty holder must complete a claim form and supply all supporting documentation within 30 days of the date of claim.

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See Tire Pros dealer for details and claim form. Submit Warranty Claim Document to: Warranty Claim Administrator P.O. Box 33535 Denver, CO 80233